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Welcome to
Plandisc support

A strong planning structure requires good support. We have created a flexible support system based on your service package and have gathered it in this space.

Plandisc support representative shows features and helps users with setup - personal help and onboarding in Plandisc. Supportmedarbejder hos Plandisc viser funktioner og hjælper bruger med opsætning – personlig hjælp og onboarding i Plandisc.

Flexible support

Plandisc is easy and intuitive to use, but questions may still arise. Because different companies have different needs, we offer a range of open support channels. Our support specialists are available via chat and phone every weekday from 8 a.m. to 4 p.m. (Fridays 8 a.m. to 3:30 p.m.).

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User guide

Find answers in our online user guide, which is regularly updated and contains articles and guides sorted into categories.

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Email

If you have longer or more specific requests or if you contact us outside of office hours, please email us at info@plandisc.com. 

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Chat

Our live chat is perfect when you need quick answers to short questions. It is open all weekdays during office hours.

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Telephone

Call us at +4542421442 and talk to one of our support specialists. We speak English and can answer most questions right away. 

What is included in the service packages?

Your Plandisc subscription includes a service package that combines onboarding, implementation, and support. All Plandisc users have free access to our open support channels which are mentioned above. In addition, you receive support based on your service package. You are assigned one when you purchase Plandisc, and you can see your current service package in the tool

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Bronze package

The basic package for Business and small Enterprise accounts.

  • Weekly webinar
  • User manual
  • Online user guide
  • Free support on all open channels

With Bronze, you get access to Plandisc's basic support and our entire knowledge universe, making it easy for you to find the help you need. 

 

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Silver package

When you've added a little extra to your Enterprise deal.

  • Everything in Bronze
  • Basic onboarding
  • Follow-up meetings

Get help when you need it. With Silver, you can access priority support and guidance to move forward with your planning quickly.

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Gold package

Provides access to personalized advice for slightly larger Enterprise agreements.

  • Everything in Silver
  • Advanced onboarding
  • Monthly support meetings

A little extra security in your planning. In addition to priority support, Gold allows you to spar with us and get the most out of Plandisc in your organization.

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Platinum package

The ultimate solution with unlimited support from a designated contact person.

  • Everything in Gold
  • Full, targeted onboarding
  • Personal Plandisc consultant
  • Your own landing page tailored to your business

When planning is critical to your business, support should be too. Platinum gives you access to a personal specialist, ongoing follow-up, and strategic advice.

Silver, gold & platinum

Personlig support og onboarding

Vil du have skræddersyet support for at komme i gang med Plandisc?

Med adgang til personligt support-møde hjælper vores supportspecialister dig og dine kollegaer med at få mest muligt ud af Plandisc. Vi viser, hvordan I kommer i gang med værktøjet, hvordan I bedst kan opsætte årshjulet, og vi præsenterer de vigtigste funktioner.

I har desuden mulighed for at booke mindst et opfølgende møde efter onboarding (alt efter servicepakke). Disse bookes med en af vores supportspecialister efter support-mødet. Her har I mulighed for at stille spørgsmål, der er opstået efterfølgende.

Sådan bookes dit personlige support-møde.
Du skal blot udfylde formularen her for at anmode om et personligt support-møde. Det er vigtigt, at e-mailadressen, der angives, er den samme som bruges til Plandisc-kontoen.

Se din servicepakke

Silver, Gold & Platinum

Personalized support

All Plandisc users have free access to the open support channels. You can also access personal support meetings if you have a Silver, Gold, or Platinum service package.

A personal support meeting can be part of your onboarding. Our support specialists will show you and your colleagues how to get started with the tool, best set up your circular planner and get the most out of Plandisc in your organization.

Follow-up meetings serve as ongoing implementation, where you can ask any questions that arise when using the annual wheel in your work. The number of support meetings you can book depends on your service package.

Fill out the form to request a personal support meeting. Make sure you use the email address associated with your Plandisc account.

Which service package do I have?
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Our goal is to make your planning easier - we’re here when you need us!

Eva Emblemsvåg

Customer Success Consultant at Plandisc