Plandisc Support for
Service Package Bronze

Plandisc Support
Service Package Bronze

Plandisc Support for the Bronze Service Package

Plandisc is simple and intuitive to use, but doubts and questions are inevitable. This is where your service package comes in handy. The service package consists of onboarding, implementation, and support. When you’re trying to solve problems, depending on the scope of the issue, you have different channels to choose between. As a Plandisc user, you have access to our official support channels.

Help center

Find the answers in our help center. Here, you’ll find articles and guides sorted into different categories, which are updated regularly.

Chat

Our live chat is perfect when you want fast answers to short questions. You’ll find the chat by clicking “Help” in the bottom right corner.

E-mail

Email us at info@plandisc.com. This is perfect when you have longer questions and want to keep a written record of the answer.

Telephone

Call us at +45 42 42 14 42 and speak to one of our support specialists. We speak English and can answer most questions right away.

Plandisc Support for the Bronze Service Package

Plandisc is simple and intuitive to use, but questions are inevitable. This is where your service package, with onboarding, implementation, and support, comes in handy. Depending on the scope of the issue, you have different channels to choose from when solving your problems.

Get Started with Plandisc - Participate in a Webinar

We host weekly onboarding webinars. Here, you’ll get an introduction to Plandisc and a general walkthrough of the program to help you get started using the circular planner. The first 30 minutes cover the basics and key features, as well as the advantages of using Plandisc. In the second half, we focus on features specific to Enterprise licenses. After each part, there will be time to ask questions.

The webinar is in English and lasts approximately 60 minutes. You sign up by choosing the week that suits you below. Click on the desired date and time, then fill in your contact details, and an invitation will be sent to your e-mail.

Choose the Week and Sign Up Here

What's Included in the Bronze Service Package?

Your service package is a combination of onboarding, implementation, and support. With the Bronze package, you have access to our open service and support channels (chat, email, and telephone). You’ll have onboarding through a webinar as well as access to user manuals and our help center.

The Help Center is full of articles, videos, and guides to help you get to know the tool and its many features. The user manual is sent to you by email, but you’re always welcome to contact us via chat or email to request a new one. You can also download it here.

Service Packages Bronze Silver Gold Platinum
User manual ℹ Detailed guide on using Plandisc efficiently.
Online Help Center ℹ Access to our online training material.
Weekly webinar ℹ We host a weekly online course on how to get started with Plandisc. Particularly suited for Bronze users.
Free support on all channels ℹ We offer free support via phone, e-mail, and chat for our customers.
Follow-up meetings ℹ Follow-up meetings are scheduled with a Plandisc consultant. Package 4 users are offered an unlimited amount of follow-up meetings.
Basic onboarding ℹ Silver users have access to basic onboarding. It covers one (1) 60-minute Introduction and onboarding meeting. The meeting provides a general walkthrough of the tool and best practices for getting started.
Advanced onboarding ℹ Gold users have access to advanced onboarding. It covers an onboarding process tailor-suited for the customer, with an intro meeting, help setting up the Enterprise Template and Theme, and a set of onboarding meetings.
Full onboarding ℹ Platinum users have access to full onboarding. It covers the same as package 3, plus onboarding for a selected project group and for specific departments. The number of follow-up meetings is also unlimited.
Personal consultant ℹ Plandisc dedicates a consultant to the customer that is available for sparring when needed.
Company landing page ℹ Plandisc offers a company-specific landing page from which customers can learn tips and tricks and order seats for their license.